Support

Account help

• Forgot your password? Use "Forgot password" on the sign-in page.
• Didn't get a code? Check your spam folder, then request a new code. Codes expire after 15 minutes.
• Think someone else got into your account? Change your password, then email us straight away.

Reporting a player, post or event

The fastest way is the Report option on the profile, post, comment, message, team, organization or tournament itself. It sends our moderators the exact item. If you can't use it, email us with:

• the username of the person, or a link to the post, team or tournament;
• what happened, and when;
• screenshots, if you have them.

Problems with an event's payments, prizes or results are first for its organizer to resolve (see the Terms). If an organizer is not acting in good faith, report the tournament or the organization.

Appealing a moderation decision

If your content was removed or your account was suspended and you think it was a mistake, email support@nxlvl.online within 30 days with:

• your username;
• which decision you are appealing (the notice you received, or the date);
• why you think it was wrong, and anything that shows it.

We will look at the decision again with fresh eyes, and aim to reply within 7 days. You can appeal each decision once.

Copyright notices

If something on NXLVL uses your copyrighted work without permission, email support@nxlvl.online with the subject "Copyright notice" and include:

• a description of your work;
• the link to where it appears on NXLVL;
• your name and contact details;
• a statement that you believe in good faith the use is not authorized by you, your agent, or the law;
• a statement that the information in your notice is accurate and that you are the owner or authorized to act for the owner; and
• your physical or electronic signature (typing your full name is enough).

We will remove or disable the content if the notice is complete, and tell the person who posted it. If you posted the content and believe it was removed by mistake, you can reply with a counter-notice explaining why you have the right to use it. Sending false notices can make you liable for damages.

Your data

Download your data or delete your account yourself in your settings, under Security. If you can't sign in, or need something else, email support@nxlvl.online and we will confirm the request with the email address on your account first. See the Privacy Policy for your rights.

Reporting a security issue

If you find a vulnerability, email support@nxlvl.online with the subject "Security" and the steps to reproduce it. Please don't access other people's data, disrupt the service, or share the issue publicly until we have fixed it. We won't take action against good-faith research that follows these rules, and we will credit you if you would like.

Everything else

Partnerships, press, or ideas for NXLVL: support@nxlvl.online. You can also read about NXLVL, the Terms of Service and the Community Guidelines.